SmallBizGenius Analysis
Positivegrid receives mixed feedback, with users praising the sound quality and versatility of their amps, but many express frustration with customer service and software issues. The Spark series, in particular, is highlighted for its features and app integration, though reliability concerns are prevalent.
Category Breakdown
Scores based on analysis of 96 recent reviews
Customer Service
3.0/10Many reviewers express dissatisfaction with Positivegrid's customer service, citing slow response times, unhelpful AI interactions, and difficulty obtaining refunds or returns. Some customers report waiting weeks for responses or resolutions, with several mentioning the lack of a phone support option.
40 reviews mention thisProduct Reliability & Quality
4.0/10Several reviewers report issues with the reliability and build quality of Positivegrid products, including amps that stop working shortly after purchase, faulty components, and software glitches. Some customers also mention receiving refurbished units as replacements that quickly develop similar problems.
30 reviews mention thisSoftware and App Issues
4.5/10Many users complain about buggy software and app connectivity problems, including Bluetooth connection issues, app crashes, preset loss, and difficulties with firmware updates. Some reviewers also mention compatibility issues with certain devices and operating systems.
25 reviews mention thisSound Quality & Versatility
8.0/10A significant number of reviewers praise the sound quality and versatility of Positivegrid amps, particularly the Spark series, highlighting the wide range of tones and amp models available. Users appreciate the ability to customize sounds and integrate with recording software.
20 reviews mention thisShipping and Delivery
4.0/10Several reviewers report issues with shipping and delivery, including delayed shipments, lost packages, and damaged items. Some customers also mention problems with incorrect addresses and difficulties coordinating returns.
10 reviews mention thisReturns and Refunds
3.5/10Several customers report difficulties obtaining refunds or return authorizations, even for faulty products. Some reviewers mention having to pay for return shipping or not receiving refunds after returning items.
10 reviews mention thisPros & Cons
What Customers Love
"A total tone machine. Any type of music, connects to computer and interfaces seamlessly with Logic Pro and the sparks speaker will playback your Logic Pro recordings."
"Phone app great for practicing wi..."
"I have a positive grid spark live amp, it’s very good for busking and managed to compete with out bands pocket kit."
"I also cracked the lid which holds on the battery a was very pleased that after contacting them they could send me out a spare."
"Great equipment easy to connect fantastic sound beautifully put together and very"
Common Complaints
"Their online customer service is mostly AI and when you do get an actual person they are courteous but know very little and so of little use."
"Very buggy and slow to zero support. Not reliable for gig use. Presets lost. Backup and restore failures with no way to fix…."
"Bought the spark live and spark cab wasn’t cheap and it’s shockingThe app disappearsBluetooth disappearsDoesn’t hold the presetsMute & unmute doesn’t workDreadful piece of rubbish and zero supportAvoid this company"
"RETURNS POLICY IS SHOCKINGI bought a Spark Mini from Positive Grid on November 10th and it arrived faulty. After initially having email correspondence with their help they are now not returning emails at all."
"I am not impressed with the Spark Mini at all. The models are not particularly accurate. There is general “boomy” sound on all models. EQ doesn’t always resolve that."
Common Questions About Positivegrid
Answers derived from customer review patterns
Is Positivegrid legit and trustworthy?
While Positivegrid is a legitimate company selling guitar amplifiers and software, a significant number of reviews raise concerns about their product reliability and customer service. Some customers report receiving faulty products, experiencing software glitches, and struggling to get timely support or refunds. While some users have positive experiences, the prevalence of negative feedback suggests caution is warranted before making a purchase.
Based on 45 reviewsDoes Positivegrid have good customer service?
Based on the reviews, Positivegrid's customer service is a major point of concern for many customers. Numerous reviewers describe slow response times, difficulty reaching a live person, and unhelpful interactions with AI-powered support. Many customers report having to send multiple emails to get a response, and some mention that their issues were never resolved satisfactorily. The lack of phone support is also a common complaint.
Based on 35 reviewsIs Positivegrid worth it for small business?
Whether Positivegrid is worth it for a small business depends on their specific needs and risk tolerance. If a business prioritizes versatile amp modeling and app integration at a relatively affordable price point, Positivegrid's products may be appealing. However, the reported issues with product reliability, software glitches, and customer service should be carefully considered. Businesses that require dependable equipment and responsive support may want to explore alternative options.
Based on 30 reviewsWhat is Positivegrid's return policy like?
Several reviewers report difficulties with Positivegrid's return policy, including problems obtaining return authorizations, having to pay for return shipping, and not receiving refunds after returning items. Some customers mention that the company becomes unresponsive after a return request is initiated, leaving them with a faulty product and no resolution. These reports suggest that Positivegrid's return process can be challenging and unreliable.
Based on 10 reviewsAre Positivegrid's amp models accurate?
The accuracy of Positivegrid's amp models is a point of contention among reviewers. Some users praise the wide range of tones and amp models available, while others find them to be inaccurate or lacking in quality. Some reviewers specifically mention a "boomy" sound on certain models and difficulty achieving desired tones, even with EQ adjustments.
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